Man with Van St Mary Cray Privacy Policy
This Privacy Policy explains how Man with Van St Mary Cray collects, uses, stores and protects personal data relating to customers and prospective customers in the St Mary Cray area. It also explains the legal bases we rely on under the UK General Data Protection Regulation and the Data Protection Act 2018, and sets out your rights in relation to your personal information.
This Privacy Policy applies to all Man with Van St Mary Cray customers and service users in the St Mary Cray area, including people who contact us for quotations, make bookings, or otherwise interact with our services.
Who we are and scope of this policy
Man with Van St Mary Cray is a local service provider offering man and van, removals and related transport services in and around the St Mary Cray area. For the purposes of data protection law, Man with Van St Mary Cray is the data controller in respect of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services.
Types of personal data we collect
We collect and process different types of personal data as part of running our services for customers in the St Mary Cray area. The types of information we may collect include:
Identity details such as your name and title.
Contact details such as your postal address, service addresses, and other contact information you choose to provide.
Booking and service details such as collection and delivery addresses, preferred dates and times, access information for properties, inventory descriptions, and any special service instructions you give to us.
Payment and transaction information such as payment status, amounts charged, and basic billing information. We do not store full payment card details if you pay by card. Card payments, where used, are processed through secure payment processors.
Communication records such as enquiries, quotations, booking confirmations, complaints, feedback and any other correspondence you have with us.
Technical and usage information such as basic information that may be collected when you interact with our website or online booking forms, for example, device type, approximate location, and pages viewed.
Any other information you choose to provide when arranging or using our services, where it is relevant to delivering your booking safely and effectively.
How we collect personal data
We collect personal data in several ways, including:
When you contact us directly by phone, message or through online forms to request a quote, make an enquiry or place a booking.
When you provide details necessary to carry out your move or transport job, such as addresses, access details or inventory lists.
When we follow up on existing bookings, send confirmations or respond to your questions or complaints.
When you interact with our website, social media pages or any online advertisements, where limited technical data may be collected.
From third parties where they lawfully provide your information to us, for example a person who books a service on your behalf or refers our services to you.
Lawful basis for processing
We only process your personal data where we have a lawful basis to do so under the UK GDPR. Depending on the context, we rely on one or more of the following legal bases:
Contract: We process your personal data to enter into and perform our contract with you, for example to provide quotations, confirm bookings, carry out removals and related services, process payments and manage any changes or cancellations.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and interests. This can include managing and improving our services, keeping appropriate business records, handling customer queries, training staff, and promoting our services to existing or recent customers.
Legal obligations: We may process personal data where it is necessary to comply with our legal and regulatory obligations, for example for tax, accounting or insurance purposes, or where we are required to cooperate with lawful requests from authorities.
Consent: In limited circumstances, we may rely on your consent, for example where we send certain types of marketing communication or where data protection law requires consent for specific optional activities. Where we rely on consent, you can withdraw it at any time.
How we use personal data
We mainly use your personal data to deliver and manage our services for customers in the St Mary Cray area. In particular, we may use your information to:
Provide quotes and respond to your enquiries about our man and van services.
Confirm and manage bookings, including communicating with you about dates, times, locations and service details.
Plan and carry out removals, deliveries and collections safely and efficiently.
Process payments, manage invoices and keep appropriate financial and business records.
Improve and monitor the quality of our services and operations.
Handle complaints, disputes or claims and enforce our contractual rights.
Send you occasional service updates or information about similar services that may be of interest to you, subject to your rights to object or opt out.
Data retention and storage
We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected, and in accordance with applicable laws and regulations.
In general, we are likely to retain core booking and invoice records, including your contact and transaction details, for a number of years after your last interaction with us to meet legal, tax and accounting obligations and to be able to respond to queries about past services.
Information that is no longer required for these purposes will be securely deleted, anonymised or otherwise removed from our systems. Retention periods may vary depending on the type of data and our specific legal obligations or the need to resolve disputes.
Data processors and sharing of information
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged under written agreements and are required to process your data only in accordance with our instructions, to keep it secure, and to comply with data protection law.
Examples of such processors and recipients include:
Payment processing providers who handle card payments or other electronic payment methods on our behalf.
Accountants or professional advisers who assist us with bookkeeping, accounting or legal matters, where access to certain records is necessary.
IT and system providers who supply or host our booking, communication or storage systems and help maintain their security and functionality.
Subcontracted drivers or service partners who may assist us in providing the man and van services you have requested, where they reasonably need certain information to complete the job.
We may also share personal data where required by law, regulation or a valid legal request, or where necessary to establish, exercise or defend legal claims.
We do not sell your personal data to third parties.
International transfers
Our services are focused on customers in the St Mary Cray area, and we primarily process and store data within the United Kingdom. If we ever need to transfer personal data to a country outside the United Kingdom that does not have the same level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved under data protection law.
Your data protection rights
Under the UK GDPR, you have several rights in relation to the personal data we hold about you. These include:
Right of access: You have the right to request confirmation that we process your personal data and to receive a copy of that data, together with certain information about how it is used.
Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data that we hold about you.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction: You may have the right to ask us to restrict the processing of your personal data in certain situations, such as while we are investigating a concern about the accuracy of the data.
Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our legal basis, including for direct marketing. We will stop processing your data for such purposes unless we can demonstrate compelling legitimate grounds to continue.
Right to data portability: In some cases, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to ask us to transfer that data to another organisation where this is technically feasible.
Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.
How to exercise your rights or raise concerns
If you wish to exercise any of your data protection rights or have any questions or concerns about how Man with Van St Mary Cray handles your personal data, you can contact us using the contact details provided on our website or in your booking confirmation. We may need to verify your identity before fulfilling certain requests, particularly where access to specific personal data is involved.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection matters in the United Kingdom if you believe your rights have been infringed. We encourage you to contact us first so that we have the opportunity to address your concerns directly.
Security of your personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful access, accidental loss, destruction or damage. These measures include limiting access to personal data to those who need to know it for legitimate business purposes, using reasonable security settings on our devices and systems, and ensuring that our processors implement suitable security safeguards.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection best practice. Any changes will be published in the latest version of the Privacy Policy, and the updated policy will apply to all customers and service users in the St Mary Cray area from the date it is posted.
Your continued use of Man with Van St Mary Cray services after any updates to this Privacy Policy will indicate that you have read and understood the updated terms.
