Terms and Conditions for Man With Van St Mary Cray

These Terms and Conditions set out the basis on which Man With Van St Mary Cray provides moving, lifting, loading, unloading, collection, delivery, and associated transport services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. In these conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person requesting the service.

These terms apply to all standard man with van bookings, including domestic removals, single-item transport, furniture moves, office transfers, and related logistics tasks. They are intended to be clear, fair, and legally practical. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply in full force.

We may update these terms from time to time. Any changes will apply only to future bookings unless otherwise agreed in writing. It is your responsibility to read the terms that apply at the time of booking. Continuing with a booking after changes are published may be treated as acceptance of the updated version.

1. Booking Process

All bookings for Man With Van St Mary Cray must be made in advance and are subject to availability. A booking request may be made by telephone, email, online form, or any other method we choose to support. During the booking process, you must provide accurate and complete information, including the collection and delivery addresses, access conditions, item descriptions, preferred dates, time windows, and any special handling requirements.

Once we have reviewed the details, we may provide a quotation, estimate, or confirmed rate. A quotation is based on the information supplied by you and may change if the actual job differs from the description provided. We reserve the right to refuse any booking where the information is incomplete, unsafe, unlawful, or beyond the scope of our service. A booking is only confirmed when we expressly accept it and, where required, receive any deposit or advance payment due.

You are responsible for ensuring that all access routes are suitable for the vehicle and the moving team. This includes parking availability, lift access, stair access, narrow entrances, and any restrictions that could delay or prevent the service. If inaccurate information is supplied, additional charges may apply, or the booking may need to be amended or cancelled.

We may ask you to confirm the booking in writing or by paying a deposit. If a deposit is requested, the reservation may be held only for a limited period until payment is received. Any time estimate given is approximate unless expressly stated otherwise. Delays caused by traffic, weather, loading issues, or circumstances outside our control do not automatically entitle you to a refund or compensation.

2. Payments

Payment terms will be agreed before or at the time of booking. Unless we have agreed otherwise in writing, payment is due on completion of the service. We may require a deposit, staged payments, or full advance payment for certain bookings, particularly where items are high value, the job is urgent, or the work involves third-party charges. Accepted payment methods may vary and will be communicated during the booking process.

You agree to pay all fees in full, including any applicable waiting time, congestion-related delays, parking charges, tolls, disposal fees, extra labour, or additional transport costs that arise from circumstances not included in the original quotation. Where the actual service exceeds the original scope, we may adjust the price accordingly. If a payment is overdue, we may suspend further services and recover reasonable costs incurred in collecting the debt.

3. Cancellations and Changes

Cancellation requests must be made as soon as possible. The amount refundable, if any, will depend on the timing of the cancellation and whether work has already begun. If you cancel after the booking has been confirmed, a cancellation charge may apply to reflect administration time, reserved vehicle time, staff allocation, and any expenses already incurred. Deposits may be non-refundable where stated at the time of booking.

If you wish to change the date, time, address, or scope of the move, we will try to accommodate the request, but changes are subject to availability and may affect the price. We may cancel or postpone a booking if weather conditions, unsafe access, vehicle breakdown, staff illness, legal restrictions, or other events outside our reasonable control make performance impractical or unsafe.

Where we cancel a confirmed booking for reasons within our control, we will offer a suitable alternative date or a refund of payments received for the unperformed part of the service. We will not be responsible for any indirect loss caused by a cancellation that is permitted under these terms or caused by circumstances beyond our control.

4. Liability and Customer Responsibilities

We will take reasonable care when handling your items, but our liability is limited to the extent permitted by law. You must ensure that all items are suitably packed, protected, and ready for transport unless packing has been expressly included in our service. Fragile items, loose fittings, poorly assembled furniture, and items with hidden defects are moved at your own risk unless we have agreed to handle them under special terms.

We are not liable for loss or damage caused by pre-existing defects, inadequate packaging, improper labelling, insecure loading requested by you, or inaccurate information about the nature, weight, or condition of the goods. You must notify us in advance of any items that are especially valuable, delicate, hazardous, or unusually heavy. We may decline to move certain items if we consider them unsafe or unsuitable for transport.

Where we are legally responsible for loss or damage, our liability will be limited to the reasonable repair or replacement value of the affected item, subject to any agreed caps, exclusions, and evidence of loss. We are not liable for loss of profit, missed deadlines, business interruption, emotional distress, or any indirect or consequential loss. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

It is your responsibility to be present, or to appoint an authorised representative, at collection and delivery unless otherwise agreed. You must also ensure that items are clearly identified and that any instructions given are accurate. If you ask us to leave items unattended or in a particular location, you accept the risks associated with that instruction unless we agree otherwise in writing.

5. Waste Regulations and Disposal

Any removal, disposal, or transfer of waste materials is subject to applicable UK waste laws, including rules on duty of care, lawful disposal, and correct classification of waste. We will only remove waste where it has been agreed in advance and where the material is lawful, safe, and suitable for transport and disposal. You must tell us exactly what waste is to be removed and whether it includes items that may require specialist handling.

You must not present hazardous, contaminated, illegal, or prohibited waste unless we have expressly agreed to handle it in compliance with the law and all required licences or permissions are in place. Examples may include chemicals, asbestos, clinical waste, gas cylinders, oils, batteries, electrical waste, or items containing restricted substances. If undeclared restricted waste is found, we may refuse to load it, charge additional fees, or terminate the service without liability.

Where waste is collected, you remain responsible for confirming that you have the right to dispose of the items and that no third-party ownership or legal restriction applies. We may require you to separate waste categories, provide accurate descriptions, and cooperate with lawful disposal procedures. Any waste transfer documentation, where required, must be completed honestly and accurately by the relevant parties.

6. Access, Delays, and Unsafe Conditions

You must provide safe and reasonable access to the property and the items to be moved. If our team is unable to complete the service because of blocked access, poor parking, missing keys, incorrect addresses, or unsafe conditions, we may charge for waiting time, aborted attendance, or a wasted journey. The same applies if we are unable to gain access within a reasonable period.

We may refuse to carry out any part of the service if, in our judgment, it would create a risk to people, property, or vehicles. This includes unsafe lifting conditions, inadequate manpower, severe weather, or routes that are unsuitable for the equipment involved. If work is delayed for reasons outside our control, any scheduled times are estimates only, and we will not be liable for related inconvenience or loss except where required by law.

7. Insurance and Claims

We may carry insurance appropriate to the type of work undertaken, but insurance cover does not extend to every situation. You should consider your own insurance arrangements, especially for valuable goods, personal effects, antiques, electronics, or items with sentimental value. If you wish to make a claim for loss or damage, you must notify us promptly and provide reasonable evidence, including photographs, descriptions, and proof of value where available.

Any claim must be submitted within a reasonable time after the service has been completed, and in any event as soon as the loss or damage is discovered. We may inspect the affected items, packaging, loading area, and relevant documents before deciding whether a claim is valid. Failure to cooperate with a claims investigation may affect your ability to recover any sum.

8. Sub-Contracting and Personnel

We may use employees, drivers, or approved subcontractors to deliver the service. If subcontractors are used, we remain responsible for the coordination of the job, subject to these terms and any legal limitations. All personnel are expected to act professionally and to follow reasonable instructions, provided those instructions do not conflict with safety or the law.

You must treat our staff and any subcontracted workers with respect and must not request them to undertake unlawful, dangerous, or unreasonable tasks. We may end the service immediately if our personnel are subjected to abuse, harassment, threats, or unsafe conduct. In such cases, charges already incurred may still be payable in full.

9. Force Majeure

We are not responsible for failure or delay caused by events beyond our reasonable control. These may include severe weather, accidents, road closures, strikes, public emergencies, fire, flood, power failure, government restrictions, or disruption to transport networks. Where a force majeure event affects a confirmed booking, we will make reasonable efforts to rearrange the service, but we will not be liable for costs or losses arising from the delay or non-performance.

10. Governing Law

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where the parties agree otherwise or where mandatory law provides a different forum. If any disagreement arises, both parties should first try to resolve it in good faith before taking formal legal action.

11. General Provisions

No delay or failure by us to exercise any right under these terms will operate as a waiver of that right. If a court or competent authority decides that any clause is invalid or unenforceable, the rest of the terms will continue to apply. These terms, together with the agreed booking details and any written quotation or confirmation, form the whole agreement between the parties for the relevant service.

You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign or transfer our rights and obligations where this does not materially affect your rights. Nothing in these terms creates a partnership, agency, or employment relationship between us and you.

12. Acceptance of Terms

By confirming a booking with Man With Van St Mary Cray, you acknowledge that you have read, understood, and agreed to these terms and conditions. You also confirm that you have the authority to enter into the booking and to accept responsibility for the accuracy of the information provided. If you do not agree with any part of these terms, you should not proceed with the booking.

These terms are designed to support a fair, transparent, and lawful man and van service while protecting both the customer and the service provider. They apply to all relevant transport and moving arrangements unless a separate written contract states otherwise. Continued use of the service will be treated as ongoing acceptance of these conditions.